How to Order
How To Start With Northvale.
A focused first order. A clear reference. A working range you can build on.
Your first order
Five Steps To Your Working Range.
- 01
Choose a product
Select your construction, shade and length.
- 02
Start with 100g
Confirm your selection at wholesale pricing.
- 03
Evaluate in your salon
Check the shade, feel and professional handling.
- 04
Approve your reference
Record the specification you want to repeat.
- 05
Build a 500g+ mixed order
Mix products, colors and lengths around your business.
- 01Your business
- 02Your evaluation
- 03Contact & review
Commercial terms
Clear Before You Order.
Start, mix, restock and ship with the practical details in one place.
- Regular orders
- Flexible 500g MOQ. Freely mix product types, colors and lengths.
- Samples
- 100g sample MOQ, at wholesale pricing. A maximum of 2 sample orders per customer.
- Color ring
- USD 100, purchased with at least 50g of hair extensions as part of the sample process.
- Stock shades
- Standard color-board shades are available from stock, typically dispatched within 1 business day. Confirm the product and length combination with our team.
- Non-stock production
- 7–15 days. Production timing is generally not dependent on order quantity; the team confirms the schedule with your brief.
- Custom color
- 500g MOQ and a 7–15 day production cycle. Approve the color reference before repeat production.
- Standard packaging
- Professional plastic bags. Genius Weft: 50g per pack. Tape-In and Invisible Tape: 2.5g per piece, 20 pieces / 50g per pack. K-Tip / Flat Tip, U-Tip, V-Tip, I-Tip and Nano: 1g per strand, 100 strands / 100g per pack. Other extension products: 100g per pack. Topper configuration and packaging are confirmed separately.
- Weight checks
- Genius Weft packs must weigh above 50g before warehouse entry. For other products, the standard ±3g tolerance applies unless a different product specification is confirmed. See the quality system for actual sample weighing checks.
- FedEx transit
- Typical transit: U.S. 4–5 days; Europe 3–4 days; other destinations 4–6 days. Transit follows dispatch and is not a guaranteed delivery date.
- Duties
- U.S. duty-paid shipping is available. For other markets, import taxes are generally the buyer’s responsibility.
- Payment
- Bank transfer and PayPal. U.S. and EU local receiving options and Hong Kong multi-currency receiving options are available through our team.
- Verified quality issues
- Once Northvale verifies a product quality issue, the product amount can be fully refunded. Original shipping is not refunded; the customer pays return shipping.
